Frontline telephone answering service is a long established company (12 years), specialising in contracts where a professional and more personalised service is required rather than “just telephone answering”. DE call-out and call escalation is one area that Frontline TAS specialises in, working closely with clients to ensure that clear procedures are established from inception and further information in this respect can be provided, if required. 

Frontline telephone answering service’s philosophy is to work with its clients to establish a healthier relationship. This involves taking care in setting the service up in order that there is a greater understanding of clients’ businesses and the key focus areas. It is important to Frontline TAS to represent it’s clients in the best possible manner in order that clients benefit from having satisfied customers.

Computer and Telephony integrated systems (“CTI”) are utilised and the initial enquiries are therefore very important as informative notes are programmed into the system to aid operators in answering calls. Call queuing techniques are not employed and a “real person” will always greet callers.

Our record is one of Quality, accuracy and clarity